Shipping and Payments Policy

At 8Paisa, we prioritize quick, reliable delivery and secure payment options to make your shopping experience smooth and hassle-free.

Shipping Policy

  1. Delivery Timeline
    • Express Delivery: We offer an express delivery service that ensures your items are delivered within 1-3 business days from the time of order. This applies to all regions within Nepal.
    • Order Processing: Orders placed before 4:00 PM are processed the same day. Orders placed after this time may be processed the following business day.
  2. Shipping Charges
    • Flat Rate: A standard flat shipping fee of NPR 99 for nearest delivery office and NPR 149 for home delivery is applied to all orders.
    • Free Shipping Promotions: Occasionally, 8Paisa offers free shipping promotions on select items or during special events. Be sure to check for any ongoing offers!
  3. Delivery Tracking
    • Once your order is processed, a tracking number will be sent to you via email or SMS, allowing you to monitor the progress of your shipment.
  4. Delivery Locations
    • Serviceable Areas: 8Paisa delivers across Nepal. In rare cases, delivery might not be available in remote locations. Our customer service team will reach out if there are any issues with your delivery address.

Payment Options

8Paisa offers a variety of convenient and secure payment methods. Here are the options available to complete your purchase:

  1. Digital Wallets:
    • eSewa: Pay directly through your eSewa account for an easy, cashless experience.
    • Fonepay: Complete payments via Fonepay for secure and rapid transactions.
    • Khalti: Use your Khalti wallet to pay quickly and securely.
  2. Bank Transfer:
    • Direct Bank Transfer: Customers can transfer payments directly to our bank account. Account details are provided at checkout.
  3. Cash on Delivery (COD):
    • COD Option: For those who prefer to pay upon receipt, Cash on Delivery is available. Simply choose this option at checkout.
  4. Online Payment Discount:
    • 5% Discount for Online Payments: As a special reward, customers who pay through digital wallets or direct bank transfer at the time of ordering will receive an additional 5% discount on their purchase. This discount is automatically applied during checkout.
  5. Secure Transactions
    • 8Paisa uses trusted, encrypted gateways for all digital payments to ensure your payment information remains safe and confidential.

Additional Information

  • Payment Confirmation: Once your payment is received, an email confirmation will be sent to you. If you do not receive a confirmation, please reach out to our support team.
  • Payment Issues: If you experience any issues while completing payment, our customer service team is available to assist you at hello@8paisa.com or +977 9705 300600

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