8Paisa Return and Refund Policy

At 8Paisa, we strive to ensure a positive shopping experience. If you need to return or exchange an item, this policy will guide you through the process and ensure transparency.

1. Eligibility for Returns

  • Damaged or Incorrect Items Only: Returns are accepted only for items that arrive damaged, defective, or are incorrect. Please inspect all items immediately upon receipt to verify their condition.
  • Time Frame for Returns: Returns must be initiated within the same day of delivery. Requests submitted after this time will not be accepted.

2. Return Process

  • Initiate a Return: Contact our customer service team at hello@8paisa.com, +977 9705 300600 or through your order history page to start a return.
  • Return Authorization: Only authorized returns are eligible for acceptance. Our team will review and approve eligible returns.

3. Return Shipping Fees

  • Return Delivery Charges: The customer is responsible for return shipping fees, which are non-refundable and must be paid at the time of shipping.

4. Condition of Returned Items

  • Original Packaging: Items must be returned in original packaging with all tags intact. Items that show signs of wear, damage, or are missing original packaging may not be accepted.

5. Refunds and Processing

  • Refund Timing: Refunds will be processed within 14 working days of receiving and inspecting the returned item. A confirmation email will be sent once the refund is issued.
  • Refund Method: Refunds are credited to the original payment method. Please allow additional time for your bank or card issuer to post the refund.

6. Late or Missing Refunds

  • If you haven’t received your refund after 14 working days, please check with your bank or credit card provider first, as processing times vary.
  • If you’ve confirmed that the refund is not pending with your provider, contact us at hello@8paisa.com or +977 9705 300600 for further assistance.

7. Gift Packages

  • Gift Returns: If the item was marked as a gift when purchased, you may receive a gift credit instead of a refund. Once the returned item is received and inspected, a gift certificate will be emailed to you.
  • Gift Credits: If a purchase marked as a gift was not correctly recorded at the time of purchase, we will only refund the original purchaser.

8. Exchanges

  • Exchange Eligibility: We only replace items if they are defective, damaged, or incorrect. Exchanges are not accepted for size, color, or preference.
  • Exchange Process: To request an exchange, contact customer service within the same day of receiving the product. Exchanges are subject to product availability.

9. Non-Returnable Items

  • Offer Items: Certain items, including clearance products or those marked “Final Sale, Flash Sale, Last Chance, BOGO” are not eligible for return or refund.
  • Gift Cards: Gift cards and promotional vouchers cannot be returned or refunded.

10. Special Cases and Exceptions

  • Custom Orders: Custom or personalized items are not eligible for returns unless they arrive damaged or incorrect.
  • Health and Safety: For hygiene reasons, certain items (like opened cosmetics) cannot be returned or exchanged unless damaged on arrival.

11. Contact Us for Support

By making a purchase with 8Paisa, you agree to comply with this Return and Refund Policy. We appreciate your understanding and look forward to serving you!

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